Privacy Policy

Last Updated: July 1, 2024

Hihealth respects your privacy and is committed to protecting your personal information. Your privacy is important to us. Please read this policy carefully to understand how we will collect, use, and disclose your information, and what choices you have with respect to your information.

1. Who We Are

We are Hihealth, a Taiwan-based company with a mission to leverage advanced AI to create intelligent health solutions, empowering users with personalized care, streamlining healthcare operations, and fostering a proactive approach to well-being.

2. Scope and Applicability

This policy describes how Hihealth collects, uses, shares or otherwise processes information relating to individuals and the rights associated with that processing. A reference to “Hihealth,” “we,” “us” or the “Company” is a reference to 您好健康網路科技股份有限公司 (Hihealth Technology Co.) and its affiliates involved in the collection, use, sharing, or other processing of personal information. Where applicable, 您好健康網路科技股份有限公司 (Hihealth Technology Co.) is the controller.

This Privacy Policy applies to the personal information we collect when you use our websites (such as www.hihealth.com.tw) and our products, services, and applications (collectively, the “Services”), when you attend a Hihealth event, or otherwise interact with us.

This Privacy Policy does not apply to the extent we process personal information in the role of processor or service provider on behalf of our customers. Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements, or other obligations relating to such Customers' use or collection of personal information in connection with the use of our Services by individuals with whom our Customers interact. If you are an individual who interacts with a Customer using our Services or you otherwise believe that a Customer uses our Services to process your personal information, and you contact us regarding this data, you will be directed to contact the applicable Customer for assistance with any requests or questions relating to your personal information, including without limitation any requests to access, amend or erase your personal information.

3. Personal Information We Collect

When we talk about "personal information" or "personal data," we're talking about a broad range of information. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person.

In addition, some data protection laws and privacy laws in certain jurisdictions differentiate between "controllers" and "processors" of personal data. A controller decides why and how to process personal data. A processor does not make decisions about personal data; it only processes personal data on behalf of a controller based on the controller's instructions.

A. Personal Information You Provide Us Directly

We collect personal information you provide directly to us when interacting with us or using the Services. We use this information to provide, improve, promote, and protect the Services. Providing this information is voluntary but may be necessary in certain cases, such as for account registration. In such cases, if the information is not provided, Hihealth may not be able to provide the user with the requested Services.

B. Personal Information We Collect From You Automatically

We use typical tools and services, such as log files, cookies, pixel tags, and similar technologies to automatically collect information, which may contain personal information from your devices while you navigate our Services or interact with emails we sent to you.

C. Personal Information We Collect From Third Parties

We may also collect personal data from third-party sources such as authentication partners and public databases for the purposes of user authentication and marketing activities. For example, if you create or log into your Hihealth account using your Google Account credentials, we will access your name and email for authentication.

4. How and Why We Use Personal Information

In some limited cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not, as well as of the possible consequences if you do not provide your personal circumstance.

5. Personal Information Sharing and Disclosure

We may share your personal information as described in this Privacy Policy or at the time of collection:

  • Customer Admin and Users. If your User account was provisioned by a Customer, your administrator ("Admin") may have access and control over the information associated with your account. The Customer may have its own policies governing access and use of information in your User account.
  • Affiliates. Hihealth may share personal information with affiliates for purposes consistent with this Privacy Policy.
  • Service Providers. Hihealth uses certain trusted third-party service providers to help us provide, improve, protect, and promote our Services. These third parties may have access to your personal information to perform services on our behalf.
  • Business Transferees. We may sell, transfer or otherwise share information in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy.
  • Authorities and Others. We may disclose your information to third parties if we determine such disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud or abuse of Hihealth or its users, or (d) protect Hihealth's property rights.

13. Modification of Privacy Policy

Hihealth may modify this Privacy Policy periodically, including in response to changing legal, regulatory, technical or business developments. The "Last Updated" legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website.

If we make any material changes to this Privacy Policy, we will take appropriate measures to provide you with additional notice, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if, and where, required by applicable data protection laws.

We encourage you to review this Privacy Policy from time to time to inform yourself of any changes.

14. Contacting Us

If you have questions about this Privacy Policy, please contact us at service@hihealth.com.tw or by mail:

No. 66, Ln. 164, Hulin St., Xinyi Dist., Taipei City 110026, Taiwan (R.O.C.)